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NHS Signposting


Appointments Line: 01530 270933

Appointments can be made with a doctor by calling into the surgery or by telephoning the appointments line, Monday to Friday between the following times:

08:30 – 10:30, 11:00 – 12:45, 14:00 – 15:00, 15:30 – 18:00.

We can offer several types of appointments:

  • Telephone triage: You can be offered an appointment where the doctor will telephone you back, providing you feel the matter is suitable for discussing over the telephone. If the doctor feels you should be seen, an appointment will be made by the doctor for you to be seen at the surgery.
  • Urgent Care Morning  surgery from 08:40 - 10:30 each morning, created to deal with new problems requiring treatment same day. No appointment is necessary, we will ask you to fill out a simple form asking for a brief description of the problem so that the doctors and nurse practitioners running the surgery can prioritise clinically the order in which patients are seen. Please be aware that this clinic has a maximum capacity for the amount of patients it can undertake and maybe cut off before 10:30 if it reaches its limit.
  • A routine 10 minute appointment, whereby you will be offered an appointment that day or the following working day. Please note, if you wish to see a particular doctor you may have to wait longer.

Doctors and Nurse Practitioner

You will be offered an appointment that day or the following working day, though if you wish to see a particular doctor you may have to wait longer. If you make an appointment then please make sure that you let us know if you can’t attend as we can then offer this appointment to another patient.

If you consider it medically necessary you can be seen on the same day. In cases of real emergency, which will not wait until an appointment, please bring the patient to the surgery, telephoning beforehand to warn us. For matters that you believe can be dealt with quickly, we offer express surgeries. These are five-minute appointments for dealing with just one straightforward problem.

Getting the Best From Your Doctor

Before the Consultation

It is usually best to concentrate on one problem during consultation. If you want to discuss several problems or family members, please ask the receptionist for a separate appointment.

  • Think – When did the problem start?
  • Does anything make the problem better or worse?
  • How can you describe it?
  • What worries you more, the discomfort or what might be causing it?
  • How are you hoping the doctor might be able to help you?
  • The doctor can help you more if you can explain the problem.
  • If you think you (or your child) may have to be examined, wear clothes that are easily removed.

During the Consultation

If you have an underlying problem, for example feeling depressed – say so. Make sure you tell the doctor all you want them to know and also, that you understand all they have told you. If you are given a prescription, you should be told why and what effects the medicine may have. If you are not given a prescription, you may wonder why. Do ask and, if you are not happy, let the doctor know why.


You are always welcome to bring a family member or a friend with you into any consultation at our premises. If you are alone, but wish to have a chaperone present, please discuss this with the doctor or nurse.

Helping to Choose your Treatment

There are often different ways to treat a medical condition. Your GP should explain the options, so that you can discuss them and choose which you prefer. You can play an important part in how you are treated. However, in an emergency, it is usually best to rely on the doctor’s advice.


Extended Access Appointments

You can now see a GP or other Healthcare professionals during:

  • Weekday Mornings:             7.00am – 8.30am
  • Weekday Evenings:             18.00pm – 22.00pm
  • Saturdays & Sundays:         10.00am – 16.00pm


To book an appointment, please call the Medical Unit on 01530 270 667. You may be able to get an appointment on the same day if required.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment.

Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

  • Loughborough Urgent Care Centre at Loughborough Community Hospital
  • Coalville Community Hospital
  • Hinckley and Bosworth Community Hospital

If you would like to know more please speak to a member of practice staff.

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