NHS Signposting


Appointments Line: 01530 270933

  • Telephone triage: You will, in the first instance,  be offered an appointment where the clinician will telephone you back, providing you feel the matter is suitable for discussing over the telephone. If the clinician feels you should be seen, an appointment will be made by the clinician for you to be seen at the surgery.

Getting the Best From Your Appointment

Before the Consultation

It is usually best to concentrate on one problem during consultation. If you want to discuss several problems or family members, please ask the receptionist for a separate appointment.

  • Think – When did the problem start?
  • Does anything make the problem better or worse?
  • How can you describe it?
  • What worries you more, the discomfort or what might be causing it?
  • How are you hoping the doctor might be able to help you?
  • The doctor can help you more if you can explain the problem.
  • If you think you (or your child) may have to be examined, wear clothes that are easily removed.

During the Consultation

If you have an underlying problem, for example feeling depressed – say so. Make sure you tell the doctor all you want them to know and also, that you understand all they have told you. If you are given a prescription, you should be told why and what effects the medicine may have. If you are not given a prescription, you may wonder why. Do ask and, if you are not happy, let the doctor know why.


If you are alone, but wish to have a chaperone present, please discuss this with the doctor or nurse.

Helping to Choose your Treatment

There are often different ways to treat a medical condition. The clinician should explain the options, so that you can discuss them and choose which you prefer. You can play an important part in how you are treated. However, in an emergency, it is usually best to rely on the clinician’s advice.


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